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We're committed to making your experience smooth from purchase to return.
We offer a 30-day return policy from the date your order is delivered.
To be eligible for a return:
Once your return is approved, your refund will be issued to your original payment method within 5–10 business days.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We do not accept returns on items that show signs of use.
If your item arrives damaged or defective, please contact us within 48 hours of delivery at support@lupaofficial.com with clear photos of the issue.
We will review your request and provide a resolution as quickly as possible.
Our support team is here to assist you every step of the way.
Contact Support