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Everything you need to know about your LUPA harness and daily walks.
Product & Fit
Yes! The LUPA harness is specifically designed with a front-clip attachment point that gently redirects your dog's forward momentum, discouraging pulling and making walks more comfortable for both of you.
Measure your dog's chest girth at the widest point (just behind the front legs) and refer to our size chart. If your dog is between sizes, we recommend sizing up for comfort. All harnesses feature adjustable straps for a custom fit.
Absolutely. The LUPA harness is built with reinforced stitching and durable materials to handle even the strongest pullers. The front-clip design provides better control and helps train your dog to walk calmly beside you.
Yes! The LUPA harness is designed for everyday use. Made from breathable, weather-resistant materials, it's comfortable for all-day wear and built to withstand daily walks, rain or shine.
Shipping & Orders
Orders are processed within 1–3 business days.
Estimated delivery time is 7–12 business days, depending on your location.
Shipping times may vary due to customs processing, holidays, or peak seasons. Once your order ships, you’ll receive a tracking number via email.
Once your order has been shipped, you will receive a confirmation email with your tracking number.
You can use this number to track your package in real-time through the carrier’s website.
Yes, we ship internationally.
Shipping costs and delivery times vary depending on your location.
Promotional free shipping may be offered during special campaigns or limited-time offers.
Returns
We offer a 30-day return policy from the date your order is delivered.
To be eligible for a return:
The item must be unused
In its original condition and packaging
Proof of purchase is required
Once approved, refunds are processed within 5–10 business days to your original payment method.
If you need a different size, please contact us within 30 days of delivery.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Care Instructions
For best results, hand wash your LUPA harness with mild soap and warm water. Rinse thoroughly and air dry. Avoid using harsh chemicals or bleach, as they can damage the materials and reduce the harness's lifespan.
While hand washing is recommended, you can machine wash your harness on a gentle cycle in a mesh laundry bag. Use cold water and mild detergent, and always air dry. Do not tumble dry, as heat can damage the materials and hardware.
